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Client Service

Profile
OnlineCameraShop.NL only sells high quality professional CCTV products for companies.
All products on our website are thoroughly checked before we offer them for sale.
We are a member of Onvif, all products are made in accordance with the ISO rules and with FCC, CE and ROHS certification.

Stock and pick up
For each product the “stock status’’ is indicated.
If a product has the stock status “Available’’ and you order on weekdays before 15:00, then your order will be shipped the same day.
If a product is not in stock, there will be a delivery time next to the item.
This is just a guideline, backorders are usually delivered within 5 working days by us.
Picking up your order is possible, but only in Amsterdam and by appointment.

Brand and warranty
All SST brand CCTV products such as CCTV surveillance cameras and surveillance recorder’s (DVR), have standard 5 year warranty, unless otherwise indicated.
Spy products are not made by our manufacturer and therefore have 1 year warranty.

Repair
If a product is defective within the warranty period, please contact us.
You will receive an RMA number and instructions for returning the product.

Delivery and returns
Not satisfied with your purchase or do you want to return an item?
Follow the steps on this page.

Why OnlineCameraShop.NL?
Buying at OnlineCameraShop.NL has many advantages and high discounts!

Drop shipping
Interested in our dropship opportunities?
Check out our dropship page!

References
Customers who purchase a security system from us are happy with our service and product knowledge. We help our customers with problems and as it should, we provide a solution!
At this page you can read our references, do not forget to view our product reviews.

Decision support and camera security information
For explanation and informative how you can assemble a security camera set, or you want more information about security cameras, read our ‘Assemble a surveillance camera set’.  

Intra-Community order (VAT free for companies outside the Netherlands)
It is possible to order Intra-Community for companies with a VAT number located outside the Netherlands.

Customers who are registered  are able to fill a VAT number in the address book for validation.
Customers without an account can fill in a VAT number during the checkout process.
The system will immediately check your VAT number at VIES.  If it is a successful validation, you don’t have to pay VAT.
After validating your VAT number, you will receive another discount, especially for businesses!
VIES is a database for VAT numbers, sometimes it can happen that the validation will not work.
Perhaps VIES has a fault or is overloaded and can’t carry out more requests.
In this case, try again later and if the problem persist, please contact us so we can manually arrange your account.

Bank details
Receiver name: Stetrin
IBAN account number: NL20ABNA0439234921

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